Château de Bissieux is committed to respecting the privacy and rights of individuals whose data it processes. In accordance with the principle of data minimisation, the collection of personal data is limited to what is strictly necessary. You may browse this website without having to disclose your identity.
By browsing this website and using our services, you agree that your personal data may be processed in accordance with this privacy policy.
Data controller
The data controller is Mrs Claire GINDRE.
Purpose and legal basis for processing your personal data
Legal basis: legitimate interest
The “Château de Bissieux” website processes your personal data for the following purposes:
- Responding to requests submitted via the contact form or any other information request.
- Ensuring website security and preventing intrusion attempts.
Legal basis: performance of pre-contractual measures
Data submitted via the contact form may be processed in order to respond to a booking request, a quotation request, or any request for information prior to entering into a contract.
Legal basis: no consent-based data
This website does not place any consent-based cookies (e.g. advertising, Google Analytics, social networks).
The only statistics collected are anonymised and do not allow any identification of visitors.
Data collected on the “Château de Bissieux” website
Château de Bissieux collects the following data:
- Contact form
- First name, last name and email address (required to respond to your request).
- Telephone number, address, postal code and city (optional).
- Browsing and security (logs)
During your visit, certain technical information (e.g. IP address, date, time, pages visited) may be recorded in log files. This data is collected solely to ensure website security, prevent hacking attempts and guarantee proper service operation.
It is only used when necessary (security incident, anomaly) and is retained for a maximum period of 12 months before deletion. - Cookies and audience measurement
This website uses Matomo, a privacy-friendly audience measurement solution compliant with CNIL recommendations.
Matomo is configured to operate without cookies and to anonymise IP addresses.
The data collected (pages viewed, approximate geographic origin, loading time, etc.) is fully anonymised, hosted in France on servers belonging to our hosting provider, and never transferred outside the European Union.
These statistics are used solely for overall analysis and website improvement purposes.
They are retained for a maximum of 13 months and then automatically deleted.
In accordance with CNIL guidelines (October 2020), this processing does not require prior user consent.
Who else may access your personal data?
The data collected is communicated exclusively to individuals responsible for handling your requests within the organisation.
It is never sold or shared with third parties for commercial purposes.
The data is hosted by our technical service provider CELEONET, located in France.
Retention period for your personal data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, in accordance with applicable regulations. The following retention periods apply:
- Contact form: data (first name, last name, email, message) is retained for 1 year after the last interaction, then deleted.
- Technical logs: maximum of 12 months.
- Anonymised Matomo data: maximum of 13 months.
Security of your personal data
We make every effort to protect your personal data. We use secure protocols for data communication and transfer (such as HTTPS). We monitor our systems to detect potential vulnerabilities and attacks.
Although we do our utmost, we cannot guarantee absolute information security. However, we commit to informing the competent authorities of any data breaches. We will also notify you if there is a risk to your rights or interests. We will take all reasonable measures to prevent security breaches and assist authorities in the event of a breach.
Cookies
This website uses only technical cookies essential to its proper functioning.
No advertising, profiling or nominative audience measurement cookies are used.
Any embedded third-party services (video players, maps, etc.) are managed via the TarteAuCitron CMP, which blocks their loading until you have given your consent.
You may manage your preferences at any time via the “Cookie settings” link in the footer.
Exercising your rights
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
- Right of access: you may request access to the personal data we hold about you.
- Right to rectification: you may request correction of inaccurate or incomplete information.
- Right to erasure: you may request deletion of your data under certain conditions.
- Right to object: you may object to the processing of your data for certain purposes.
- Right to restriction of processing: you may request temporary suspension of data processing.
- Right to data portability: you may request retrieval of your data in a structured format.
In accordance with European GDPR provisions, you may access and fully delete your personal data by requesting transmission, modification or deletion via the contact details below.
If you believe, after contacting us, that your rights have not been respected, you have the right to lodge a complaint with the competent supervisory authority: the CNIL.
Contact information
For any questions regarding this privacy policy:
Château de Bissieux
311, Avenue François Mitterrand
01400 Châtillon-sur-Chalaronne
+33427534400
contact[at]chateaudebissieux.com
Changes to this privacy policy
We reserve the right to make changes to this privacy policy.
Last updated on 19 December 2025.